SHIPPING FAQ
| TRACK MY ORDER | SCOBY Okay During Transit? |
| Postage Times |
HOW CAN I TRACK MY ORDER?
We are using two different shipping services, Australian Post and FastWay. If your parcel went with FastWay couriers then you should have received a confirmation email with a tracking number from their system, you may have to check your spam folder for it. If your parcel went with Australian Post, then you should have received a confirmation email directly from Karl Kombucha with your tracking details.
OR
Click on the chat then select Check Order Status and follow the instructions 😊
HOW LONG DOES THE SCOBY LAST IN THE PARCEL AND DOES THE HOT OR COLD WEATHER AFFECT IT?
The SCOBY lasts easily for 3 months. They are very robust for a short period and can easily withstand transport.
HOW LONG DOES IT TAKE UNTIL MY PARCEL ARRIVES?
All the SCOBY's are freshly packed and sent same day if order before 12pm AWST. The standard free shipping takes usually 5-10 business days depending on where you live. Express usually takes about 2-5 business days. These times may vary during the Christmas period.